|If I've forgotten my password, what do I do?|
Just click on 'password reset' and enter the member nickname you chose when you signed up. This will give you the option of having a confirmation code sent to you or entering an already received confirmation code. Then just hit 'send'.
|What is a confirmation code?|
A confirmation code is a way of ensuring only the actual member can reset a password. Once received, you can complete the password reset by typing in your confirmation code in the box provided. A new password will then be emailed.
|Where do the site emails get sent?|
The emails are sent to the email address you provided when you signed up. You can change this once you are signed in by selecting 'View Account' and 'Edit Profile'. This is one of the reasons why a valid email address is needed for all accounts.
|Why doesn't it tell me where the email was sent?|
Emails are kept anonymous unless the member wishes to display it. If this was displayed when you asked for a password reset, you could just select a member name you wanted to find an email address for and ask for a Confirmation Code.
|How long does it take for a password reset email to be sent out?|
These emails are generated automatically and sent immediately. Depending on web traffic and site downtime, this can take anywhere from a few seconds to several hours.
|I signed up as a member, but did not receive an email. What do I do?|
Be patient. The emails are generated and sent out automatically. If you entered your email address correctly, you will receive it. Also, please read this news article on AOL email addresses.
|Can you reset my password manually?|
Sorry, but no. If you want to reset your password you will have to go through the automated process.
|Can you email me my current password?|
Passwords are encrypted on the system. There is no way to email you your current password: Only you can reset it.
|I received a confirmation code, but did not ask for one. What do I?|
Ignore this email. Someone else may have typed in an incorrect nickname when they asked for a password reset. Your password will still be the same as it was before.
|Can you change my email address for me?|
Sorry, but no. If you don't have access to your account or have forgotten the email address you used, you will need to create a new account.
|What happens if I delete my email address and leave the box blank?|
You will be unable to log into your account, effective immediately. ALL account—no exceptions—must have a valid email account. After that occurs, you cannot simply email Aria to fix it for you.
|Is there a limit as to how many accounts I can have?|
Yes. Please limit your account number to TWO, as there is limited space for members. Be mindful that any misuse of multiple accounts may result in accounts being disabled, privileges being revoked, and/or being banned from AI.
|Why is Aria ignoring my emails?|
Aria is not ignoring your emails. Make sure you give her sufficient time to read and answer your email--it depends on how much spare time she has. She receive hundreds of emails any given week and writing replies to that many emails, as you can imagine, is time consuming.
Aside from giving Aria time to answer, have you made sure that you're accepting emails from firstname.lastname@example.org? Have you looked in your bulk/spam folder? Is your inbox full? Many times the problem is as simple as that. Do your part and make it easier for the both of you.
|Is Aria clairvoyant/psychic/Miss Cleo's twin?|
No, no, and definitely no. So what does this mean? When you PM/email her, give her a chance to help you. If you don't tell her specifically who you are, what's your problem, what alternatives you've tried, she can't help you, even though she wants to. If you PM/email her saying, "i cant log in," with no other information attached to the email, how's she supposed to answer that? The problems could range from complete computer incompetence on the member's side to the complete and utter annihilation of AI's server. Give her a clue so she can help (and hope it's not the latter).
|Can I change my member name/display name/penname?|
No. Your login name is your permanent name. Should you wish to change your login name, you will have to make a new account.
|How can I change my stories over to my new login name?|
(Note: Make sure that you do not make the new account and then disable your old one immediately after. You need BOTH accounts to migrate your stories.) After you make the new account, log in under the original one. Go to your story manager and in the title bar, there will be a link to 'Story Mirgration'--it's right next to where it says story manager. Click it. This will take you to a login screen, where you enter the particulars for your new account (the account you want to transfer the stories to). If you entered the login name and password correctly, the screen for the migration will appear. The stories attached to the original account should appear intact. To transfer, click the red arrows to transfer the stories you choose.
|What happens to the reviews and votes?|
They should be transfered along with the story.
|What happens if something goes wrong during the transfer (i.e. chapters/reviews/votes missing)?|
Email/PM email@example.com and explain the problem as detailed as you can. Make sure to include the two accounts involved, the story/stories this happened to, and what is wrong.
|Can I still use my other account?|
As long as you don't have more than the two allotted member accounts and/or do not use the account for mischief. It is recommended that you disable the account to avoid confusion.
|How can I tell my readers I've changed my penname?|
Please put a note in the summary and on EACH chapters to inform your readers of this. We don't need confusion and accusations of plagiarism. Also, should you want to, you can also, for the benefit of your readers, make a News post so readers are aware of your new penname.